Help / Account Login

Forgot Password / Unable to Log In

Last updated: 08/05/2026

This article was machine-translated. The Japanese original takes precedence if they differ.

If you click on "Forgot your password?" on the login screen, we will send a reset email to your registered email address.

If you do not receive the email

  • Please check your spam folder.
  • If you are using a carrier email, please check your domain reception settings.
  • Please confirm if you registered with a different email address or Google account.

If the issue persists, please contact us through the inquiry form.

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