Help / Cancellation and Refund

When a performance is canceled or postponed

Last updated: 09/17/2026

This article was machine-translated. The Japanese original takes precedence if they differ.

If a performance is canceled, the ticket price for the affected tickets will be automatically refunded. No action is required on your part.

In the case of a postponement, the organizer will determine whether you can use the tickets for the rescheduled performance or if a refund will be issued, and will inform you accordingly.

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